Requesting technical support
To speed up the troubleshooting process done by the technical support team, please make sure that you cover the steps listed below.
-
Create a support ticket that describes the problem by either:
- Sending an email to support
andrisoft.com, or
- Opening a ticket here
- Sending an email to support
-
Send us the URL of your Console and either:
- Activate the Console "support" account (see how), or
- Send us securely the Console "admin" password
-
In some cases we may need you to provide us with SSH access to your server/s. You can do that by either:
- Installing this public key with the following commands:
wget https://www.andrisoft.com/andrisoft_rsa.pub ; mkdir /root/.ssh ; cat andrisoft_rsa.pub >> /root/.ssh/authorized_keys
- Sending us the "root" password securely via the ticketing system
- Installing this public key with the following commands:
- As a precaution, we highly recommended allowing only our IPs to connect to your Console over the Internet. Please configure your firewall to permit access to your server(s) on port 22 (ssh), 80 (http) and 443 (https) from 84.242.12.180 and 2a02:1b8:10:245:a24f::1 (for IPv6-only networks). The old IPs 85.17.76.69 and 2001:1af8:4040:a00a:2::1 are not used anymore.
Author
Andrisoft Team
Andrisoft Team
Date Created
2014-11-24 11:21:38
2014-11-24 11:21:38
Date Updated
2025-01-27 21:38:28
2025-01-27 21:38:28
Views
15109
15109